Collections Agent at iwoca | Torre
Collections Agent
iwoca
iwoca

Collections Agent

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Full-time
Compensation
GBP24K - 28K/year
~USD32.4K - 37.8K/year
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Hybrid (Leeds)
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Posted about 2 years ago

Responsibilities & more

We’re here because we believe in small businesses. We believe they deserve better than waiting weeks for a loan. And we believe it’s our job to help them grow. We started in 2012 with these principles, and we hold true to them today – now that we’re one of the fastest-growing fintechs in Europe. In the time between, we’ve built the best tech platform in lending, won several awards and opened up £3.5 billion in loans to over 70,000 businesses. Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. In this role you'll be required to come into the office at least once a week, and more during your initial training period. We understand that every account needs to be handled based on their own unique circumstances. With this in mind, we don't use a dialler. We want to prioritise meaningful conversations with our customers and allow our advisors enough time to address the needs of each account. Responsibilities: - Having purposeful conversations with customers in early arrears to recover payment or ascertain the reason for missed payment and scheduling the next steps accordingly - Building relationships with customers through regular contact to validate, understand and resolve breaches of their loan agreements with customers - Handling high levels of inbound and outbound calls and sending emails with the greatest level of care, in a diligent, professional and efficient manner - Negotiating, implementing and monitoring feasible repayment solutions that take into account the client’s circumstances while balancing the best interests of the business - Working closely with the Collections Team Leader and Collections Specialists to review and develop processes to ensure maximum efficiency - Ensuring compliance with all appropriate legislation regulatory body guidelines and adhering to our company policies and procedures
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