Customer Success Engineer - A Different Kind of DevOps role at Sonatype | Torre

Customer Success Engineer - A Different Kind of DevOps role

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Full-time

Legal agreement: Employment

Compensation
USD62k - 128k/year
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Hybrid (United Kingdom)
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Posted over 5 years ago

Requirements and responsibilities


• Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc. • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences. • Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc. • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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