Member Service Advocate (Remote) at Bennie | Torre
Member Service Advocate (Remote)
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Bennie

Member Service Advocate (Remote)

Bennie
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD20K - 40K/year
Non-negotiable
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Remote (anywhere)
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Posted about 5 years ago

Requirements and responsibilities

• Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email • Document resolution detail, member communications, and time to resolution via ticketing system • Communicate and collaborate with internal consultants and service team • Outreach to carriers and providers to obtain information and detail when needed • Navigate internal systems to obtain member, plan, and group specifics and implementation status • Advise members regarding plan selection based on member-specific and financial needs • Schedule provider appointments on member’s behalf.
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