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18 days ago
Requirements and responsibilities
We are looking for a Renewals Specialist to join our Customer Success team in Ireland.What does a Renewals Specialist at CoderPad do?CoderPad Renewals Specialists play a pivotal role in protecting and growing the revenue base that powers our mission. You will own the end-to-end renewal process for our low-touch and tech-touch customer segment — accounts under $20k ARR — ensuring customers continue to see value in CoderPad and renew on time, every time.As the global leader in the technical interview space (4,000+ customers in 165+ countries), our Customer Success team is dedicated to helping technical teams hire with confidence. As a Renewals Specialist, you will leverage AI-powered automation, data-driven outreach, and cross-functional collaboration to manage a high-volume book of business and drive measurable retention outcomes.This role reports to the VP, Customer Success.This role is located in Ireland and works remotely, 100%.What you’ll be doingOwn the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through closeDesign and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scaleEngage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal dateMaintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trendsProactively identify at-risk accounts and develop action plans to reduce churn and contractionSurface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE teamCollaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDCPartner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completenessContinuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effortWhat you should bring2–3 years of experience in renewals, account management, customer success, or a similar customer-facing roleFrench language proficiency — comfortable managing customer conversations in both French and English (written and verbal)Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processesSalesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environmentPrevious experience in a startup, high-growth tech company, or fast-paced environmentExperience with Gainsight or a similar Customer Success platform (strongly preferred)Experience with Apollo or outreach sequencing tools (preferred)Compensation for this role includes: base salary and performance bonusBase salary range: €50,000 – €60,000, with a total package of €65,000 – €70,000Bonus paid quarterly based on NRR and GRR performance metricsExact salary is based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include equity and company-wide benefits you may be eligible to receive.The CoderPad Interview ProcessFor this role our process includes the following steps:Recruiter screen with Mathilde, People Ops (20 minutes) in frenchHiring manager interview with Amanda Perry, VP Customer Success (45 minutes) in englishSkills assessment on our platformValues interview + Team interview + Cross-functional Interview (30 minutes each) in english or frenchCEO discussion - (30 minutes) in englishWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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