Installation Coordinator at Assistantly LLC | Torre

Installation Coordinator

Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
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Remote (for Argentina residents)
Remote (for Belize residents)
Remote (for Bolivia residents)
Remote (for Brazil residents)
Posted 5 days ago

Responsibilities


Bilingual (English/Spanish) professionals in Latin America: we're hiring an Installation Coordinator for a US windows and doors installation company. It's full-time, remote and long-term. You'll join the customer care team and keep installation projects moving from signed contract to completed job, working with the Customer Care Manager, installers and partner stores like Lowes and IST. What you'll do: - Review installation labor contracts so they match the scope and quantities in the estimates - Verify quantities, specs and measurements of windows and doors materials before jobs are dispatched - Add job site conditions and customer responsibilities to installer work orders - Log money and materials exceptions in the SPOT system and contact Lowes and IST to collect missing funds or request rebilling and refunds - Manage "PC Assistant Needed" flags and coordinate with the team to resolve them - Own your queue of contracts end to end, from review to resolution Must-haves: - 1-2 years of experience in customer service management or a similar role - Strong math skills for measurements and quantities (basic algebra and geometry) - Excellent reading, writing and spoken English - High attention to detail and accuracy - Comfortable with databases, spreadsheets, email and Google Workspace - Comfortable using AI tools in daily work - Fluent English and Spanish - Nice to have: experience with windows and doors products Benefits: competitive salary, paid US holidays, paid wellness days, a health and wellness allowance, monthly profit sharing, long-term placement with growth, upskilling in AI and installation production operations, and success coaching.