Business Analyst (2026) at Grant Street Group | Torre

Business Analyst (2026)

You'll drive public sector efficiency, solving complex problems and shaping critical software solutions.
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Freelance
Recurrent
Compensation
USD70k - 120k/year
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Remote (for United States residents)
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Emma of Torre.ai
12 days ago

Requirements and responsibilities


About the roleIf you have a curious sort of disposition, are great at explaining things, and can demonstrate the ability to help customers learn how to apply our cloud based software applications, then keep reading! Grant Street Group continues to anticipate the growth of its SaaS model to our public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better.We are looking for talented folks who want to know why things work the way they do, excel at explaining things with the right amount of detail, are capable communicators with the spoken and written word, know how to collaborate within a team environment, and are dedicated learners with the ability to use software.There is some travel required to meet face-to-face with clients and colleagues: applicants should be comfortable with approximately 10-15% travel. If you live (or want to) in Pittsburgh, you can work in our downtown headquarters.The core function of our role at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.So what do all of these “hats” really mean?Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process in unfamiliar territory to find a solution, our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.Client support: When a customer has a question, problem, or suggestion, they come to you. You are known as a subject matter expert and our clients rely on that expertise regularly.Prioritization: With software ever-changing, you help prioritize what, when, and how changes are made. We use a ticketing system to track functionality requests and bug fixes, and then prioritize them for developers to work on.Technical Specifications: Convey to developers what changes need to be made (e.g., what happens when a button is clicked, what the page looks like, and how a file is transferred to an external system), directly affecting the product and our clients’ experience.Testing: When a developer completes a change, you test it out (in a beta environment) to ensure it’s working correctly and that surrounding behavior still works as expected.Implementations: Coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant: determine what business processes the client needs to accomplish and how our software fits in and helps that process.Training: Help clients learn how our software works—whether it’s bringing a new client up to speed or supporting existing clients as they incorporate new features into their process.Who you areOur business analysts come from all sorts of academic, business or technical backgrounds. Their common threads include strong academic performance, great writing, and the ability to engage others in meaningful, fun, and entertaining conversations. If you’ve already had business analyst experience, that’s great, and we’re excited about the possibility of you continuing on that path with us.Before you begin the interview process, keep in mind that we have a tendency to pay special attention to those that put in extra effort in their applications.Expected Salary Range: $70,000 – $120,000/year
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