About the CompanyRelay Commerce is an e-commerce enablement ecosystem offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants. The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.We’re a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you’re passionate about shaping the future of commerce and love the challenge of connecting businesses with the right solutions, we’d love to hear from you!About the RoleWe’re looking for a Senior Talent Acquisition Partner to own and elevate our recruiting operations while supporting core People Ops administrative and operational work. This role is heavily weighted toward recruiting and is ideal for someone who is comfortable owning hiring processes end-to-end, partnering closely with hiring managers, and running recruiting operations with minimal oversight.In addition to recruiting, this role will support essential People Ops tasks that help the broader People function operate smoothly and scale effectively.Key ResponsibilitiesTalent Acquisition (≈80%)Own and maintain our Applicant Tracking System (Lever), ensuring candidate statuses, workflows, settings, and configurations are accurate and up to dateContinuously optimize and maximize Lever utilization, including reporting, automation, and process improvementsPartner with hiring managers and teams to develop hiring plans and hiring strategies, including: Job descriptionsInterview plansFeedback Forms and scorecardsApplication form questionsInterview questionsTake-home assignments (when applicable)Draft, post, and manage job openings in Lever and across relevant job platformsCoordinate interviews across teams, including scheduling, interviewer preparation, and candidate communicationCollect, track, and synthesize interview feedback to support timely, well-informed hiring decisionsManage candidates through the full hiring lifecycle, ensuring a smooth, thoughtful, and consistent candidate experienceConduct reference checks for final candidates and document outcomesPartner with Finance to obtain budget approval and funding for job postings and recruiting-related toolsPeople Operations (≈20%)Support administrative and operational People Ops tasksMaintain and update People systems and tools, including employee data and organizational chartCoordinate monthly team-building and engagement activities, including logistics and communicationAssist with People Ops documentation, tracking, and process upkeepProvide operational support across onboarding, offboarding, and internal people-related workflows as neededWhat We’re Looking For4 to 5 years of experience in recruiting operations, talent roles, or People Ops with a strong emphasis on recruitingHands-on experience managing an Applicant Tracking System (Lever strongly preferred)Proven ability to partner with hiring managers and guide them through structured, effective hiring processesStrong organizational and operational skills with high attention to detailAbility to manage multiple roles, stakeholders, and timelines simultaneouslyClear, professional communicator with a candidate- and team-first mindsetComfort owning recruiting operations end-to-end while also supporting People Ops administrative workExperience supporting People Ops tools and systems; experience with Deel or similar global People platforms is a plusExperience using AI tools or automation in recruiting workflows (e.g., sourcing, screening, interview preparation, or ATS optimization) to improve efficiency and decision-makingProactive, process-oriented, and able to operate independently in a fast-paced environmentWhy This Role MattersThis role plays a key part in ensuring we hire effectively while keeping People Ops running smoothly. You’ll have real ownership over recruiting operations and meaningful exposure to People Ops, with a clear opportunity to grow as the company scales.Hiring ProcessInitial Screen with a Recruiting Partner - 30 MinutesFirst Round with Muriel Cirimele, Head of People - 45 MinutesSecond Round with Petra Rijo, Senior Operations Manager - 30 MinutesSkills Assessment - 3 to 4 Business Days to completeFinal Round with Austin Simon, CEO - 45 MinutesReferencesOfferBenefits & PerksFlexible Time OffPaid HolidaysPaid Parental LeaveWork From Home StipendCo-working Space AllowanceTherapy/Mental Health ReimbursementLearning StipendCompensationLisbon, Portugal: $45,000 – $65,000 USDOther Portugal Regions: $40,000 – $55,000 USDFlorianópolis, Brazil: $35,000 – $55,000 USDSão Paulo, Brazil: $40,000 – $60,000 USDOther Brazil Regions: $30,000 – $50,000 USDThe base salary range for this role is $30,000 to $65,000 USD per year, depending on experience, qualifications, employment type, and location.Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
