WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters.ABOUT THE TEAMBasis' Finance team employs our product, Basis, to invoice, reconcile, and recognize revenue—all from one platform. Their use case is a prime example of how dynamic, robust, and transformative Basis truly is. This passionate and highly efficient team embodies Raving Fan service with their customers and colleagues by striving for excellence and accuracy in everything they do.WAYS YOU’LL CONTRIBUTEYou will be reporting to the Manager, Collections and supporting the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO. You will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. You will contribute by:Acting as a team lead for Collections Coordinator rolesPerforming collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIsHaving a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issuesResearching and reconciling misapplied or unapplied cashCompleting assigned month-end tasks accurately and timelyStrategically approaching customers to limit Basis' exposure and mitigate riskAccurately and consistently documenting all collections efforts in Basis' financial system, NetsuitePerforming daily cash application timely and with 100% accuracyReviewing customers financial position and credit-worthiness using different tools and resourcesProviding backup coverage as neededProactively engaging in periodically reviewing and updating existing policies and proceduresProviding Raving Fan service to customers and colleaguesWorking with Billing and Sales to resolve customer issues timelyAssisting with special projects for the Manager or Director as neededWHAT YOU BRING TO THE TABLEThoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.Commitment to creating inclusive, respectful environments where all voices are valued and supported.2-3 years of relevant work experienceCollege degree in Business, Finance, Accounting, or similarPrevious strong cash application and credit card experience, at least 2-3 years of working knowledgePrevious accounts receivable and collection experience, at least 2-3 yearsStrong negotiating and problem-solving skillsExcellent written and oral communication skillsStrong knowledge of excel.BONUS POINTSSpanish bilingual skills are a plus, but not required.Integrity in HiringAt Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant.Anything Else?Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter.Life With Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more.Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond.If you need assistance with interview accessibility, please contact talent.acquisition@basis.com.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
