Join Our Team as a Client Success Manager!Are you skilled at building enduring, trust-based relationships with Virtual Assistants (VA) and their clients? Do you excel at ensuring client needs are met while overseeing complex campaigns? The VA Group invites you to apply for our Client Success Manager position and join our results-driven, client and VA-centric team. Join us today and earn a $25 Client Selection Spiff, plus up to a $150 Sign-On Bonus in your first year!Why Choose The VA Group:Become a key player in a team committed to delivering excellent customer experiences.Competitive base salary coupled with performance-based bonuses.Leadership development and work-life balance are at the core of our work culture.All team interactions are virtual, offering you location flexibility.Be hired today and get a $150 sign-on bonus on your 3rd month!Duties and Responsibilities:Oversee and micromanage Virtual AssistantsCoordinate communication between clients and Virtual AssistantsEngage in daily communication with VAs and weekly calls with clients to understand their needs and articulate the value of our servicesConduct weekly client calls if neededEnsure end-of-day reporting is clear and concise, confirming a full day of workMonitor the performance of Virtual Assistants and provide feedbackImplement continuous improvement strategies to enhance VA performanceAnswer client queries and resolve complaints within a 24-hour Turnaround Time (TAT), extending to 48 hours only when absolutely necessaryCollaborate with other departments for a unified client experienceProvide smooth and professional offboarding of clients as neededQualifications:Bachelor’s degree in Business, Management, or a related field.A minimum of 3 years of experience in managerial positions, preferably in client success or account management.Proficient in CRM and Project Management software.Strong analytical, communication, and leadership skills.Technical Requirements:Headset: USB headset with noise cancellationWebcam: Working webcamComputers: Primary and backup computer with at least i5 to i7 processor and 8GB RAMInternet: Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 MbpsCompensation and Benefits:Starting hourly base salary: $6.50Incentive Structure:$10 for each campaign retained for 30 days post the first Go-Live week$20 for each campaign retained for 60 days, an additional $20 after 90 days$75 for each campaign retained for 6 monthsJob security and stabilityExceptionally supportive teamOpportunities for career growthFun work environmentOperational Details:Standard working hours: 8 AM - 5 PM PSTDirect Report: Client Success DirectorCOVID-19 Precaution: All interactions will be virtual.If you are a strategic and results-driven leader passionate about enhancing client success, we would be delighted to hear from you.To learn more about us, visit our website at www.thevagroup.com. Eligibility Requirement: Non-U.S. Based Applicants OnlyPlease note that the majority of our job positions are reserved for individuals living outside the United States. Applicants must reside outside of the United States and should not hold U.S. residency or citizenship unless specified otherwise by the role needed.We kindly ask that U.S. residents or citizens refrain from applying, as these opportunities are designed to support our international workforce.

Client Success Manager

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Shane Riggs

Shane Riggs

About The VA Group, LLC:

mission:

thevagroup.com

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