Leading program management for an enterprise CRM platform and related application projectsManaging multiple complex CRM implementations at the same timeEstablishing and maintaining project and program governance structuresDefining objectives, scope, requirements, deliverables, milestones, schedules, budgets, and resource plansDeveloping and monitoring project plans, implementation strategies, risk logs, issue logs, change requests, and financial plansManaging stakeholder communications, status reporting, and accountability processesProviding leadership and mentoring to project teams to ensure consistent standards across projectsSupporting prioritization of reusable business services and platform componentsEnsuring project documentation, approvals, sign-offs, lessons learned, and operational handoff materials are completedWorking with technical leads, enterprise architecture, business stakeholders, vendors, and senior public sector leadersRequired qualifications:Minimum 7 years of directly related IT project and program management experience in a development environmentExperience working with government or public sector organizationsExperience leading and managing an enterprise CRM program with multiple complex, simultaneous implementationsStrong experience with program governance, delivery planning, stakeholder engagement, reporting, and executive communicationsExperience managing budgets, risks, issues, change requests, project documentation, and operational transition activitiesStrong leadership skills with the ability to mentor teams and manage competing priorities across multiple workstreamsAssets include:Experience leading enterprise CRM, case management, or citizen service platform implementationsExperience with Commercial Off-the-Shelf CRM implementation, customization, and configurationExperience communicating with senior executives, Deputy Minister-level stakeholders, elected officials, or equivalent public sector leadershipPrior public sector program/product management experience in Atlantic CanadaIdeal candidates will have a strong track record leading complex enterprise technology programs, especially CRM or case management platforms, in government or public sector environments.
