Sales Director – New Business Development (BPO/AI-led CX Transformation) at CxSearch | Torre
Sales Director – New Business Development (BPO/AI-led CX Transformation)
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CxSearch

Sales Director – New Business Development (BPO/AI-led CX Transformation)

CxSearch
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Emma
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Full-time

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Remote (anywhere)
Posted 8 months ago

Responsibilities

ob Title: Sales Director – New Business Development (BPO / AI-led CX Transformation) Location: United States (Remote) Employment Type: Full-Time Reporting to: Chief Revenue Officer Role Type: Individual Contributor (New Logo / Hunter) Role Overview We are seeking a high-performing Sales Leader (Hunter) to drive net-new client acquisition for AI-led Customer Experience (CX) Transformation programs. This role focuses on selling modern contact center transformation, AI + automation enablement, and outsourced CX operations to mid-market and enterprise clients. The ideal candidate has a proven track record selling CX transformation solutions that combine people + process + platforms + AI, with strong executive presence and the ability to close large, multi-year strategic deals. Key Responsibilities Own and drive new business development across the US market for AI-led CX transformation solutions. Build pipeline through outbound prospecting, targeted account strategies, partner ecosystems, and executive networking. Lead end-to-end sales cycles from discovery through closure, including commercials, negotiation, and contracting. Position AI/CX and BPO solutions across: Automation, analytics, and AI-led CX improvement CX transformation and consulting-led engagements Contact center operations (voice + digital) Engage and influence senior stakeholders including CX leaders, COOs, CIOs, and business heads. Collaborate with internal teams (pre-sales, solutioning, operations, pricing, legal) to shape competitive solutions. Maintain strong pipeline governance, forecasting, and CRM hygiene. Represent the organization at industry events, client meetings, and executive forums. Required Skills & Experience 10–18+ years of enterprise sales experience with at least 5+ years in a hunter/new logo role. Proven track record selling CX transformation, contact center modernization, or CX outsourcing solutions. Demonstrated success closing large/enterprise deal. Multi-year transformation or managed service engagements. Strong executive communication, presentation, and consultative selling skills. Experience navigating complex enterprise procurement and contracting cycles. Preferred Qualifications Experience selling transformation programs involving Cx, automation, or AI. Experience selling into one or more industries such as: Telecom Media Retail / eCommerce Healthcare Technology
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