About On Call Computer SolutionsOn Call Computer Solutions (OCCS) is a cybersecurity and compliance-focused Managed Service Provider (MSP) helping defense contractors and regulated organizations achieve and maintain compliance with frameworks such as CMMC, NIST 800-171, and DFARS.We don’t just support IT—we help clients win and retain government contracts by operationalizing compliance. Our growth model is built on long-term client partnerships, recurring revenue, and continuous compliance lifecycle management.Role OverviewThe Compliance Account Manager owns the full post-sale revenue lifecycle for a portfolio of clients, including renewals, expansion, and long-term account growth.This role operates at the intersection of account management, sales, and compliance advisory. You will serve as a trusted partner to defense contractors navigating CMMC and NIST requirements—translating compliance gaps and milestones into clear business value and revenue opportunities across managed services, remediation, and ongoing compliance programs.You will work closely with Sales, Compliance, and Service Delivery teams to identify, position, and close expansion opportunities, while ensuring clients progress successfully through their compliance journey.What You’ll OwnAccount Revenue OwnershipOwn a portfolio of client accounts with responsibility for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)Manage and forecast renewals, expansions, and churn riskMaintain accurate account forecasts and expansion pipeline within CRMDrive account profitability and long-term revenue growthAccount Growth & Sales ExecutionBuild and execute strategic account plans aligned to client compliance roadmapsIdentify, develop, and close upsell and cross-sell opportunitiesOwn and manage an expansion pipeline (target: 3–5x coverage)Lead or co-lead renewal and expansion deal cycles, including pricing and positioningPartner with Sales on multi-threading accounts and uncovering buying signalsIncrease average revenue per account (ARPA) over timeCompliance Advisory & CommercializationAct as a strategic advisor on CMMC, NIST 800-171, and compliance lifecycle progressionTranslate compliance gaps, audit readiness, and regulatory changes into actionable service opportunitiesAlign compliance milestones (assessments, remediation, audits) with revenue eventsPosition OCCS services as essential to maintaining compliance and contract eligibilityClient Relationship ManagementBuild and maintain strong executive and operational relationships within client accountsConduct regular business reviews (QBRs) tied to compliance progress and account growthProactively identify and mitigate churn risksEnsure high levels of client satisfaction and engagementCross-Functional CollaborationPartner with Sales, Compliance, and Service Delivery teams to execute account strategyEnsure seamless handoffs from Sales to DeliveryProvide feedback to internal teams on client needs, market trends, and service gapsSupport development of new service offerings based on client demandKey Metrics for SuccessNet Revenue Retention (NRR)Gross Revenue Retention (GRR)Expansion Revenue (Upsell/Cross-sell)Renewal RateExpansion Pipeline Coverage & Win RateAverage Revenue Per Account (ARPA Growth)Customer Lifetime Value (LTV)What We’re Looking ForCore Experience3–7+ years in Account Management, Customer Success (revenue-focused), or B2B salesProven track record of driving or closing expansion revenueExperience managing recurring revenue accounts (MSP, SaaS, or services)Sales & Account Management SkillsAbility to own and grow a book of businessComfortable managing pipeline, forecasting, and deal cyclesStrong consultative selling and relationship-building skillsExperience leading renewal and expansion conversationsCompliance / Industry Knowledge (Preferred)MUST HAVE familiarity with CMMC, NIST 800-171, DFARS, or similar frameworksExperience working with government contractors or regulated industriesAbility to translate technical/compliance concepts into business valueCore CompetenciesStrategic thinking and account planningStrong communication and executive presenceCommercial mindset with a focus on revenue outcomesAbility to operate in a cross-functional, fast-paced environmentHigh ownership and accountabilityWhy Join OCCSBe part of a rapidly growing company in the high-demand cybersecurity and compliance spaceDirect impact on revenue growth and client successOpportunity to work with clients in the Defense Industrial Base (DIB)Collaborative, entrepreneurial environment with room to growCompensation & StructureBase salary + performance-based incentives tied to retention and expansionOpportunity for significant upside based on account growth performanceFull-time, remote position
