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Shared by 
10 days ago
Requirements and responsibilities
We are looking for a Patient Sales Coordinator to support patient conversion, enrollment, and communication efforts across our clinical programs.This role focuses on building relationships with prospective patients, following up on inquiries, guiding individuals through our services, and increasing enrollment in our GUIDE Program, coaching services, and provider consultations.The ideal candidate is empathetic, organized, proactive, and confident communicating with patients and families navigating cognitive health concerns. This person will also act as a key liaison between the marketing team and the medical/operations team to ensure smooth communication, alignment, and patient experience throughout the enrollment journey.ResponsibilitiesPatient Outreach & EnrollmentRespond to incoming patient inquiries and leads promptlyConduct outbound follow-up calls, emails, and messagesEducate prospective patients about consultations, coaching services, and GUIDE Program offeringsGuide patients through scheduling and enrollment processesFollow up with eligible patients to support GUIDE Program enrollment completionMaintain consistent communication and relationship-building with prospective patients and familiesCoordination & OperationsServe as the communication bridge between marketing and medical/operations teamsCoordinate outreach efforts with clinic scheduling capacity and operational workflowsProvide feedback regarding patient concerns, trends, and conversion barriersMaintain accurate documentation and communication records in internal systemsTrack outreach activity, conversions, and enrollment metricsIdentify opportunities to improve onboarding and patient conversion workflowsCommunity & Growth SupportSupport clinic growth initiatives through structured outreach effortsAssist with community relationship-building and patient engagement initiatives when neededFour core tasks: Handle incoming new patient calls, reaching out to people who have been contacted Closing sales from interested people Source the current pool of patients that might be eligible for the medicare program Re-engaging with patients Offering the GUIDE programRequirementsStrong written and verbal English communication skillsSales experienceEmpathetic and compassionate. Excellent interpersonal and relationship-building abilitiesExperience in healthcare outreach, patient coordination, customer success, enrollment support, sales, or marketing coordinationAbility to communicate empathetically and professionally with patients and familiesHighly organized, proactive, and detail-orientedComfortable handling outbound follow-up and patient communication consistentlyAbility to work independently while collaborating across teamsReliable internet connection and dedicated remote workspaceAvailability to work Monday–Friday, 8:00 AM – 5:00 PM Pacific TimeAbility to maintain HIPAA compliance and confidentialityMust be located in LatamNice-to-HavesExperience with healthcare enrollment or Medicare-related programsExperience in functional medicine, wellness, senior care, or cognitive health environmentsFamiliarity with CRM or EHR systemsExperience with:Cerbo EHRRingCentralSlackBackground in healthcare marketing coordination or lead management
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