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Posted almost 5 years ago
Responsibilities & more
• 30 hours per week for 90 days (November 2020 - February 2021)
• Effectively respond to customer inquiries via phone, email, and chat
• Appropriately track issues and assist in trend analysis and program improvement
• Contribute to the build-out of training materials and process SOPs to better handle and resolve customer/patient issues
• Effectively communicate to ensure that all customers have a unique and memorable experience at every touchpoint with the brand.
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