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Shared by 
about 2 months ago
Requirements and responsibilities
Own the incident lifecycle and on-call program; build/run crisis response playbooks; manage incident tooling (PagerDuty/Opsgenie/Status Pages); run tabletop exercises and game days; track MTTA/MTTR and post-mortems; drive RCAs to closure; coordinate Eng/SRE/Support/Legal/Exec; define SEV levels/RACI/SLAs; audit backups/failover; report trends and readiness to leadership; continuous process improvement.
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