Key Account Manager
About the Company
Our client is a profitable, fast-growing B2B agency based in Berlin. The company works with more than 200 clients and combines strategic consulting, outbound sales, lead generation, and an AI-first technology stack to help B2B companies generate new business opportunities.
This is not a traditional, administration-heavy Key Account Manager role. The position focuses on strategic client consulting, client retention, and growing existing accounts.
You will manage a portfolio of approximately 30 B2B clients and work directly with founders, managing directors, and senior Sales and Marketing leaders.
Your Mission
During your first six months, you will take ownership of existing client relationships, strengthen client retention, and become a trusted and knowledgeable strategic advisor.
Your primary goals will be to:
Reduce client churn
Increase customer satisfaction
Identify and develop growth opportunities within existing accounts
Strengthen long-term client relationships
Key Responsibilities
Manage and develop a portfolio of approximately 30 B2B clients.
Build strong, trusted relationships with founders, managing directors, and senior Sales and Marketing stakeholders.
Develop a deep understanding of each client's business model, objectives, target audience, and commercial priorities.
Advise clients on outbound sales, lead generation, and go-to-market strategies.
Analyze and discuss campaign performance with clients.
Translate campaign results and data into clear, practical business recommendations.
Take ownership of client retention, contract renewals, and overall relationship quality.
Identify and develop upselling and cross-selling opportunities within existing accounts.
Act as the primary link between clients and internal delivery teams.
Ensure client expectations, priorities, and business objectives are clearly understood internally.
Proactively identify risks, challenges, and opportunities for improvement.
Contribute to improving customer retention, customer satisfaction, and Net Revenue Retention (NRR).
Internal delivery teams are responsible for execution. Your responsibility is to own the client relationship, quality of strategic advice, and credibility of the results delivered.
Requirements
Native-level German.
Good English skills for daily collaboration.
Based in Berlin or willing to work from the Berlin office three days per week.
Experience in consulting, as a Founder’s Associate, strategic account management, or a similar client-facing advisory role.
Solid understanding of outbound sales, lead generation, and go-to-market strategies.
Sufficient understanding of campaign performance to confidently advise clients.
Experience communicating with founders, C-level executives, or other senior stakeholders.
Strong commercial understanding and sound business judgment.
Ability to understand complex client situations and provide clear, actionable recommendations.
Experience managing multiple client relationships and competing priorities simultaneously.
Highly independent, proactive working style with a strong sense of ownership.
This Role May Not Be the Right Fit If You:
Prefer a purely administrative account management position.
Mainly coordinate tasks without providing strategic advice to clients.
Have worked primarily in customer support or ticket-handling roles.
Are primarily a performance marketing specialist without responsibility for client relationships.
Prefer following detailed instructions rather than taking ownership of outcomes.
What the Company Offers
Salary: €50,000–€70,000 gross per year.
Hybrid working model: Three days per week in the Berlin office.
Direct collaboration with the company founders.
High level of autonomy and opportunity to shape the role.
Short decision-making processes.
Opportunity to directly influence client retention, revenue growth, and client strategy.
Fast recruitment process: Initial interview → Case Study → Final decision.
Feedback typically provided within 1–2 business days.
Recruitment Process
Initial interview
Case study
Final decision
Candidates can typically expect feedback within 1–2 business days.
