Outbound Customer Service Representative
Location: Remote (EST Time Zone)
Compensation: 700 USD base salary plus 300–1000 USD commission tied to jobs booked and sales closed, totaling up to 1100+ USD per month.
Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a growing home services provider seeking a detail-oriented and proactive team member to strengthen its outbound customer communication and appointment scheduling efforts. The environment is dynamic, collaborative, and committed to providing excellent customer experiences.
Position Overview:
The Outbound Customer Service Representative will focus on making outbound calls to customers and prospects, following up on service inquiries, and scheduling appointments. This role is central to ensuring customers receive timely, professional, and friendly communication while maintaining accurate records in the company’s CRM.
Key Responsibilities:
Make outbound calls to current and prospective customers.
Follow up on service inquiries, estimates, and maintenance reminders.
Schedule appointments and coordinate with the service team.
Provide clear, friendly, and professional communication on every call.
Accurately update and maintain customer records in Service Titan CRM.
Meet daily and weekly call goals and follow-up targets.
Assist with collecting customer feedback to improve service quality.
Qualifications:
Strong verbal and written communication skills in English.
Comfortable with phone-based interactions and handling a high volume of calls.
Proficiency with Microsoft Outlook and Excel.
Organized, detail-oriented, and reliable with data entry tasks.
Nice-to-Haves:
Previous experience in customer service, call center, or outbound calling.
Familiarity with Service Titan CRM (or similar platforms).
Knowledge of plumbing or home services industry (training provided).
Positive, self-motivated, and goal-driven mindset.
