This is a hybrid and contractor role – USD Payment
Success on Demand (SoD) Consultant – Workflow Automation SME
As a PagerDuty Customer Success Group (CSG) Scaled Delivery Consultant (ServiceNow SME), you will be responsible for collaborating with PagerDuty customers using our official PagerDuty ServiceNow applications in the successful installation, configuration, customization, enhancement, and support of their deployments.
Partner across CSG teams (Support, Success, Engineering, Professional Services, Education) as the CSG Subject Matter Expert related to the PagerDuty ServiceNow applications. Support customer account teams as the PagerDuty ServiceNow SME in customer meetings, business reviews, and strategy, deployment, and upgrade planning.
Partner across PagerDuty Product & Development teams as the CSG Subject Matter Expert related to the PagerDuty ServiceNow applications, bringing direct feedback for new features, capabilities, and bugs for improvement in future product releases.
Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.
Requirements:
* Fluent English is a MUST.
* 5+ years of experience in ServiceNow Development or an Architect role – ServiceNow customer or with a ServiceNow implementation and deployment partner.
* Experience working with the following ServiceNow components and modules:
- ServiceNow Incident Management (IM), Major Incident Management (MIM).
- ServiceNow Customer Service Management (CSM).
- ServiceNow Configuration Management Database (CMDB).
- ServiceNow Scoped Application and GitHub.
* Proficient in ServiceNow development, customization, and scripting within scoped applications using common ServiceNow components.
* Strong scripting knowledge in ServiceNow, with a solid understanding of JavaScript.
* Experience with:
- Scripted REST APIs, ServiceNow APIs.
- Import Tables, Custom Tables, Standard Module Tables, Extending Tables.
- Legacy and current UI technologies, NOW experience, portal applications, and widgets.
* Proficient in ServiceNow application development best practices, debugging, and testing.
* Proficient in the ServiceNow application upgrade lifecycle and resolving typical ServiceNow application upgrade problems.
* Comfortable working directly with customers, customer ServiceNow administrators, developers, and architects.
* Outstanding problem-solving skills with a consistent track record in structuring complex problems and developing solutions.
* Ability to deal with ambiguity and work independently in a customer request-driven environment.
* Excellent spoken and written English communication skills in professional business environments.
