Head of Quality at Skydio | Torre
Head of Quality
Report
Skydio

Head of Quality

Skydio
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Full-time
Compensation
USD190K - 275K/year
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San Mateo, California, United States
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Published over 2 years ago

Responsibilities & more

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters. The head of quality will be responsible for the development and implementation of quality management systems, global quality assurance and control programs that improve incoming part quality, manufacturing quality, product reliability, increase customer satisfaction and reduce the cost of quality across the organization. Additionally this role will be responsible for developing, implementing and running ongoing reliability monitors, change control and ISO/AS certifications. Continuously evaluating the evolving needs of the organization and working to maintain and grow the quality systems and team to meet those changing needs will be a final area of responsibility. These responsibilities span all product categories and cover internally-manufactured products, internal repair operations and externally-sourced components, subassemblies and accessories. Responsibilities: - Lead a global organization of quality professionals supporting both internal manufacturing and external suppliers. - Build and maintain a high-performing global organization through strong leadership, professional development, management process and hiring programs. - Define quality control strategy and lead creative solutions through multiple and complex global projects running concurrently. - Drive accountability for and lead multiple, highly complex global projects to meet product quality targets. - Develop and Implement predictive (versus reactive) tools and techniques to continuously improve incoming component quality as well as internally manufactured products. - Develop and utilize global key performance indicators (KPIs) for manufactured and externally-sourced products to monitor quality performance, drive root cause analysis and corrective actions and effectively manage non-conformances. - Collaborate with Product Design Engineering, Customer Success and Marketing in order to document quality requirements and inspection criteria for new products. - Ensure requirements are incorporated into the New Product Development process and establish quality performance standards prior to production start. - Collaborate with Global Supply Chain to incorporate quality-related provisions into supply agreements. - Hold suppliers accountable for actual expenses related to non-conforming products and work with Global Supply Chain to pursue cost recovery for quality-related expenses. - Develop and deploy a capability to perform failure analysis, isolate causes of non-conformance, and implement corrective actions. - Leverage internal engineering resources and supplier technical personnel as required. - Develop and deploy quality audit programs to verify quality performance criteria are met for outsourced components, in-process, end-of-line, and end user (field). - Implement and maintain total quality policies, programs, and initiatives that improve the quality of the organizational processes, products, and services - Provide functional leadership and direction to Manufacturing and Supplier Quality teams.
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