ABOUT: Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.WHO WE ARE AND WHAT WE DO: Headquartered in Orlando area, Cardiovascular Associates of America aims to bring the best cardiovascular physicians in one network with the common mission of saving lives, reducing costs, and improving patient care through clinical innovation. Through CVAUSA’s physician-centered practice management model, physicians drive clinical care and their practice culture, while benefiting from the business expertise and shared resources available through CVAUSA for better patient outcomes.Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care.JOB OVERVIEW: The Health Coach is a non-clinical member of the Heart Failure care team, supporting patients through education, behavior change, and engagement within Novocardia’s value-based care model. This role partners closely with clinical team members to empower patients to better understand and manage their heart failure through prevention-focused, patient-centered coaching.The Health Coach plays a key role in improving patient experience, engagement, and self-management while maintaining clear boundaries from clinical decision-making and care delivery.KEY RESPONSIBILITIES:Patient Education & EngagementProvide education and coaching related to heart failure, lifestyle modification, medication adherence, nutrition, physical activity, and self-management.Establish short- and long-term goals with patients using shared decision-making and motivational interviewing techniques.Encourage sustained patient engagement, self-advocacy, and behavior change throughout program participation.Care Team CollaborationPartner with the clinical care team to support patient care plans and escalate concerns appropriately.Provide timely updates and documentation related to patient engagement and progress.Participate in interdisciplinary team meetings.Patient Experience & CommunicationRespond to patient communications in a timely, professional, and compassionate manner.Build and maintain strong, trust-based relationships with patients and caregivers.Consistently deliver a high-quality patient experience aligned with program standards.QUALIFICATIONS:Education & ExperienceBachelor’s degree in health sciences or related field preferred.NBC-HWC (National Board for Health & Wellness Coaching) certification required.Experience in a healthcare, chronic disease management, or patient engagement setting preferred.Cardiology or heart failure experience a plus.Telehealth or remote patient engagement experience preferred.Skills & CompetenciesStrong communication and interpersonal skills.Ability to motivate and support behavior change in diverse patient populations.Organized, adaptable, and comfortable managing multiple priorities.Proficiency with electronic health records and standard computer applications.Bilingual English/Spanish proficiency preferred.Work EnvironmentRemote position requiring a dedicated, private workspace and reliable high-speed internet to ensure patient privacy and compliance with HIPAA standards.Benefits:401(k)Health insuranceDental insuranceVision insuranceDisability insuranceLife insuranceNovocardia provides equal employment opportunities {EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.
