VP, AI Product at TDS Global Solutions | Torre
VP, AI Product
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TDS Global Solutions

VP, AI Product

TDS Global Solutions
Emma
Emma
You'll lead AI platform evolution, scaling next-gen CX and operational intelligence for exponential growth.
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Full-time

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Emma of Torre.ai
 16 days ago

Requirements and responsibilities

Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem.This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP of Product to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product! This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment.The ideal candidate for this role will own the evolution of:A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflowsAn AI-driven operational intelligence platform that centralizes business insights through natural language interactionWhat the VP, Product will do:Own the end-to-end product roadmap for multiple AI platformsLead product, engineering, architecture, DevOps, AI/ML, and UX strategyManage the transition of the current MVP from an external development partner to an internal product organizationBuild and scale a remote engineering and product teamDrive rapid feature development through agile sprint executionImprove AI agent performance, orchestration, and operational intelligence capabilitiesOptimize infrastructure efficiency, token consumption, and platform scalabilityPartner closely with executive leadership on commercialization and growth strategyHelp shape the long-term vision of a unified AI + BPO ecosystemOversee integrations across AI, automation, and CCaaS technologiesDevelop scalable systems that support both self-service AI and human-in-the-loop operationsBalance innovation with operational execution and business outcomesWhat our client is looking for:Deep expertise in AI/ML platforms, architecture, and applied automationStrong understanding of CCaaS, contact center technologies, and CX operationsExperience building or scaling AI-driven SaaS platformsHands-on technical leadership experience in high-growth or startup environmentsAbility to operate both strategically and tacticallyStrong knowledge of infrastructure, APIs, DevOps, and modern cloud architectureProven experience leading remote engineering and product teamsEntrepreneurial mindset with strong execution capabilitiesAbility to distinguish between true AI capabilities and basic intelligent automationExperience taking products from MVP to scalable commercializationStrong communication and cross-functional leadership skillsComfortable working in fast-paced, evolving environments with ambiguityPreferred background:Conversational AI, voice AI, or agentic AI experienceExperience within BPO, outsourcing, or contact center environmentsExposure to operational intelligence or workflow automation platformsExperience managing AI infrastructure cost optimizationPrior startup or venture-backed company experienceDirector-level technical product leaders ready to step into a VP-level role are encouraged to applyAdditional Details:Remote-based role (U.S. preferred)Travel under 30%BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork From Home
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