Engineering Manager, Cloud Operations, Ship at Sourcegraph | Torre
Engineering Manager, Cloud Operations, Ship
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Sourcegraph

Engineering Manager, Cloud Operations, Ship

Sourcegraph
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Full-time
Compensation USD205k/year
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Remote (anywhere)
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Posted over 2 years ago

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Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate code AI for writing, fixing, and maintaining code, as well as our Code Search product, helping devs explore their entire codebase and make large-scale migrations and security fixes. We’re building software that builds software, and in doing so we’re making devs more productive and growing the population of coders by giving anybody access to the deep knowledge base of a senior engineer through Cody and all of the context it brings. We’re preparing for a world with a lot more code than exists today, and that benefits us all. It’s an exciting time to join Sourcegraph. AI has taken over the world, and we’ve spent the last 10 years building infrastructure that’s integral to making AI generated code more powerful and accurate. Our customers include 4/5 FAANG companies, 4 of the top 10 banks, government organizations, Uber, Plaid, and many other companies building the software that pushes the world forward. We’ve raised $225M at a $2.625B valuation from Andreessen Horowitz , Sequoia , Redpoint , Craft and others. As an Engineering Manager, Cloud Operations, Ship, you will oversee the operations of our Cloud Managed Services. Sourcegraph hosts the infrastructure for our customers to manage their source code (search, insights, own, etc) as well as our brand new AI Code Assistant (Cody). This role gives you the opportunity to solve complex, challenging, and highly technical problems for our customers, both internally and externally, help unleash the potential and productivity of our Engineering teams, and delight our customers with industry-leading quality software. Responsibilities: - Start building a trusting relationship with your direct reports and peers. - Understand the what, why, and how of the projects that your teams are working on, how those projects contribute to our company goals, as well as current status, risks, and mitigations. - Work closely with senior ICs on your team to ensure the technical strategy sets us up for success. - Start transition of the Cloud Operations team over to you. - Help all teams build scalable solutions to manage complex releases. - Steadily improve processes for your teams and manage on-call & support rotations. - Help improve our observability and reduce our MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve) critical customer issues - Champion customer engagement in all phases of design, development to support flawless deployments - Have significantly improved our current infrastructure key pain points - Created a long-term plan for continuous improvement of the organization, higher scale customer handling, etc. - Have hired and retained exceptional people to make our team even more representative of the world’s population. - Collaborate with product and engineering leadership to develop the next set of ambitious goals that your org should work towards. - Develop a clear technical and execution strategy to achieve that next set of goals.
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