Desktop Support Technician at E-Solutions | Torre
Desktop Support Technician
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E-Solutions

Desktop Support Technician

E-Solutions
Posted by
Zainab Tyagi
Emma
Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Base compensation
USD18 - 20/hour

+ Health insurance

Negotiable
location_on
Arizona 101 Loop, Scottsdale, AZ, USA
Posted 12 months ago

Responsibilities

Job Title: Desktop Support Technician Job Location: Cleveland, OH (Onsite) About the Role We are seeking a proactive and technically skilled Desktop Support Technician to join our IT team in Cleveland, OH. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional user support and resolving technical issues efficiently. Key Responsibilities * Incident Management & Ticketing: * Monitor, log, and resolve IT incidents using enterprise ITSM platforms such as ServiceNow or Remedy. * Ensure timely escalation and closure of tickets according to SLA guidelines. * Technical Troubleshooting: * Diagnose and resolve hardware, software, and network issues across desktops, laptops, and peripheral devices. * Perform root cause analysis and implement long-term solutions to recurring problems. * User Support: * Provide hands-on support to end-users via in-person, phone, and remote channels. * Assist with onboarding and offboarding tasks, including system setup, access provisioning, and orientation. * ITSM Tools Expertise: * Utilize tools like ServiceNow, Remedy, or similar platforms for incident tracking, asset management, and service requests. * Maintain accurate documentation of support activities and system configurations. Qualifications * Minimum 2 years of experience in desktop support or IT helpdesk roles. * Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts. * Experience with ITSM tools such as ServiceNow, Remedy, or equivalent. * Excellent communication and customer service skills. * A+ or similar certification preferred. What We Offer * Competitive compensation and benefits package * Opportunities for professional development and certification * Collaborative team environment with modern IT infrastructure
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