Now hiring!
Posted over 3 years ago
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Responsibilities
Responsibilities:
- Respond to customer inquiries: Addressing customer questions, concerns, and issues related to Releasit Shopify applications via various communication channels.
- Provide product information and guidance.
- Offer technical guidance.
- Document and escalate issues.
- Maintain customer satisfaction.
- Stay updated on product knowledge.
- Provide feedback and suggestions.
Requirements:
- Have a foundational understanding of the Shopify platform, including navigation, product management, order processing, and theme customization;
- Familiarity with store settings, APIs, and webhooks is beneficial;
- Be comfortable and fast with computers and software;
- Have your own equipment to use it during the trial period;
- Have prior experience working in A-level customer service role, is a plus;
- Be autonomous, listener, pragmatic, cautions, easygoing, kind and have high attention to detail.