Bilingual Dental Virtual Assistant - Latin America We are seeking a proactive, bilingual (English/Spanish) Dental Virtual Assistant with experience in dental practices to support patient coordination, appointment scheduling, lead conversion, and insurance verification. The ideal candidate will have strong phone communication skills, be comfortable handling high-volume calls, and know how to engage prospective patients and convert marketing leads into scheduled appointments. Responsibilities: Contact marketing leads by phone, follow up on inquiries, and convert prospective patients into scheduled appointments. Confirm upcoming appointments and send reminders to reduce cancellations and no-shows. Contact patients who miss their appointments and proactively work to reschedule them. Conduct follow-up calls to check on patients and provide appointment reminders. Perform post-operative follow-up calls to check on patients' recovery and address any concerns by directing them to the appropriate dental staff. Verify patients' dental insurance coverage, eligibility, and benefits. Maintain accurate patient information, call notes, and appointment records in the dental practice management system. Provide professional and friendly customer service in both English and Spanish. Requirements: Previous experience working in a dental practice. Bilingual in English and Spanish, with strong verbal communication skills in both languages. Experience with dental insurance verification and eligibility checks. Strong phone skills, including patient follow-up, appointment scheduling, and lead conversion. Ability to manage multiple tasks, prioritize calls, and maintain accurate records. Excellent customer service, organizational, and communication skills. Preferred Qualifications: Hands-on experience with Dentrix and Open Dental. Previous experience handling marketing leads and converting inquiries into scheduled dental appointments. Experience with dental insurance providers and benefit verification. Familiarity with post-operative patient follow-ups and dental appointment workflows.

Bilingual Dental Virtual Assistant

Responsibilities

Skills wanted:

Language(s) required:

Ange Torres Verified

About LatinoPro:

mission:

latinopro.com

Admin access needed