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Responsibilities
Bilingual Customer Service Representative - Latin America
We are looking for a Bilingual Customer Service Representative (English/Spanish) to support patients with scheduling, intake, and general customer service needs. The ideal candidate is professional, organized, and comfortable working in a healthcare environment while maintaining patient confidentiality and HIPAA compliance.
Responsibilities
Handle inbound and outbound patient calls in a professional and friendly manner.
Assist with patient intake and appointment scheduling.
Provide accurate information and support to patients regarding appointments and services.
Document patient interactions and update information in the eClinicalWorks (eCW) EMR system.
Maintain patient confidentiality and follow HIPAA requirements.
Communicate effectively with patients in both English and Spanish.
Provide a positive and professional patient experience.
Requirements
Fluent in English and Spanish, both verbal and written.
Previous experience with patient intake and appointment scheduling preferred.
Comfortable using EMR systems, eClinicalWorks (eCW).
Experience handling inbound and outbound calls.
Strong communication and customer service skills.
Ability to work professionally in a healthcare environment while maintaining HIPAA compliance.
Previous healthcare, medical office, or medical call center experience is required.
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