Job DescriptionWe seek a skilled and self-motivated Manager of a Content Moderation Department from Costa Rica You will lead the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal obligations, and safety commitments. This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.About usGoCreator Group is a thriving company in the e-commerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe.Our productIt is the original clip marketplace delivering authentic content from studios to consumers worldwide.Our Core Values• I TRUST YOU - We are honest, transparent and communicate with each other.• ONE TEAM - We collaborate, learning from each other, and are driven by continuous improvement and respect.• DRIVEN BY SUCCESS - We are like a competitive sports team. We build together, we are flexible and adaptive and driven to win.• IDEAS DONE RIGHT - We value ideas and creativity, but we implement them right on the first try.• CUSTOMER-FOCUSED - DELIVERING HAPPINESS - We understand that our community is at the core of our success.• THIS PLACE ROCKS! - We want to work in a place that is leading, amazing and we each take responsibility to make it amazing for our teammates.ResponsibilitiesLead and run day-to-day operations of a global 24/7 Team Leaders (not agents of the content moderation department).Oversee enforcement of platform policies across text, images, video, and audio content.Monitor and report on team performance against SLAs, accuracy, and quality metrics.Conduct regular audits to ensure consistency, accuracy, and policy alignment.Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.Manage the end-to-end process for handling content complaints and violations, including removals and appeals.Set performance goals, conduct evaluations, and provide coaching to support career development.Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.Report weekly on department status, including quality metrics, flagged content, and escalations.Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.Requirements3–5 years of experience in content moderation, online safety, or related operational management.Proven leadership experience with team management responsibilities.Strong knowledge of online content risks, harmful behaviors, and platform safety practices.Ability to make quick, fair, and balanced decisions under pressure.Excellent communication and coaching skills.Emotional resilience and demonstrated ability to support teams handling sensitive content.Familiarity with moderation tooling, workflows, and escalation frameworks.We offerCollaborative, transparent, and success-driven culture.Annual bonus plans and benefits package.Gym/fitness allowance.Work From Home allowance.Education allowance to keep your skills and learning current.Your choice of access to Udemy, Laracast or LinkedIn Learning.We might invite candidates for interviews during the application period, so the sooner you apply the better!
