Director of Implementations at Science Exchange | Torre
Director of Implementations
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Science Exchange

Director of Implementations

Science Exchange
Emma
Emma
You'll accelerate scientific breakthroughs by implementing enterprise software solutions for life science leaders.
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Full-time

Legal agreement: Employment

Compensation
USD160k - 180k/year
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Remote (anywhere)
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Posted 4 months ago

Requirements and responsibilities

SummaryWe are looking for a Director of Implementations to work closely with our Sales team to implement the Science Exchange Supplier Orchestration Platform for our enterprise customers in the life science industry.About youThe individual will have a proven track record of managing and executing implementations of large scale enterprise software solutions in a client setting. The candidate will become a product expert in the Science Exchange software marketplace and ecosystem of integration partners, and will be responsible for gathering customer business requirements, translating those into technical specifications, liaising with engineering as needed on new capability build, configuring the platform, and integrating the platform into other software tools for new and existing customers. You will be the project manager and owner of customer implementation projects, driving forward progress both internally and externally. The candidate will have specific proficiency in the Salesforce technology stack and architecture. The ideal candidate should be a self-starter who is excited about the opportunity to work for a well-funded Life Sciences SaaS company at a unique inflection of growth and with a rapidly growing customer base. You are ambitious, energetic, comfortable thinking on your feet and enjoy working in a high-performance setting. Most importantly, you are customer focused and passionate about the opportunity for life sciences companies to use SaaS products to accelerate breakthrough scientific discoveries.About the roleConfigure and integrate the Science Exchange platform into customer’s IT landscape - typically ERP, procure-to-pay, Ticketing, TPRM, CLM, ELN and data warehousing tools. Design and document the integration architecture considering the customer’s requirements. Validate customer requirements against third party API documentation. Work with customer stakeholders and internal engineering to build integrations leveraging Science Exchange's integration platform and workflow engine. Unit test configurations with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and provide ongoing feedback to continually improve the Science Exchange product.
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