Healthcare Specialist (Spanish Bilingual - New York or Brooklyn) at Talent Bridging | Torre
Healthcare Specialist (Spanish Bilingual - New York or Brooklyn)
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Talent Bridging

Healthcare Specialist (Spanish Bilingual - New York or Brooklyn)

Talent Bridging
Posted by
Maine
Emma
Emma
You'll empower Medicaid members by connecting them to vital health and community services.
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Full-time

Legal agreement: Contractor

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Compensation USD16/hour
Negotiable
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Remote (for United States residents)
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Posted 16 days ago

Requirements and responsibilities

Location: - Inhouse. - Based in New York or Brooklyn. - EST. Key Responsibilities: - Conduct outbound calls to Medicaid members from provided member lists. - Introduce available services and engage members who may not be expecting the call. - Perform eligibility screenings and needs assessments during the call. - Guide members through available services such as medically tailored meals and community support programs. - Assist members in navigating resources through platforms such as FindHelp.com. - Document all outreach activity, screening results, and member interactions within the CRM system. - Maintain organized records of outreach attempts and completed screenings. - Meet daily outreach and screening targets while maintaining high call quality. - Escalate complex cases or issues to the internal care coordination team when needed. Daily Performance Expectations: - 40–60 outbound calls per day. - 7–10 completed screenings per day (once ramped up). - Accurate documentation of call outcomes and member status. - Consistent follow-up and engagement with eligible members. Required Qualifications: - Fluent in both Spanish and English (spoken and written). - 2+ years of outbound call center, outreach, or sales experience. - Strong ability to build rapport quickly over the phone. - Experience handling high-volume outbound calling environments. - Excellent communication and listening skills. - Strong organizational and documentation skills. - Ability to follow structured processes and scripts while maintaining natural conversation flow. - Comfortable working with online systems and CRM tools. Preferred Qualifications: - Experience working with Medicaid programs, healthcare outreach, or social services. - Familiarity with community resource platforms such as FindHelp.com. - Experience with screening, eligibility verification, or service navigation. - Background in healthcare outreach, patient coordination, or benefits enrollment.
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