About the CompanyValon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.Servicing Transfers at ValonThe Servicing Transfers Team executes processes related to onboarding and offboarding loans from Valon’s platform. The goal is to ensure that we have the necessary data, documents, and funds to service the loan and that all relevant service providers and stakeholders are notified in a timely manner. In addition to Valon team members, we work closely with third-party partners to help support our line of work.About the RoleAs a Supervisor: Servicing Transfers, you will lead day-to-day execution for servicing transfer onboarding and offboarding. You’ll support a team of coordinators and specialists by managing daily queues, monitoring checklist progress, reinforcing Standard Operating Procedures (SOPs), and resolving workflow blockers to ensure deadlines and compliance requirements are met.This is a hands-on people leader role focused on operational excellence, quality, coaching, and consistent execution. You will partner closely with the Senior Manager: Servicing Transfers on staffing coverage, performance development, reporting, process improvements, and audit readiness.Strong prioritization and leadership skills are key, as the team will operate across multiple simultaneous batches with strict deadlines and shifting priorities.ResponsibilitiesDaily Operations & ExecutionSupervise daily onboarding and offboarding workstreams to ensure activities are completed accurately, compliantly, and on timeAssign and prioritize day-to-day tasks across the team to ensure consistent coverage and throughputMonitor batch checklists and status trackers to ensure completeness and SOP adherenceIdentify risks to timeline, compliance, or data quality and escalate proactively to the Manager as neededCoordinate with internal and external stakeholders (e.g., servicing operations teams, clients, other servicers) to ensure timely handoffs and complete transfer requirementsQuality, Compliance & EscalationsPerform regular quality checks of key onboarding/offboarding deliverables and ensure remediation occurs quicklyServe as first-line support for operational escalations related to transfer timelines, missing documentation, data discrepancies, and borrower-impacting issuesSupport internal and external audit requests by locating documentation, validating completion evidence, and organizing materials for the Manager and compliance partnersEnsure the team is operating in accordance with Valon policies and applicable servicing transfer requirementsCoaching & Team LeadershipProvide ongoing coaching, feedback, and on-the-job training to specialists and coordinatorsConduct regular 1:1s with team members focused on performance, development, and removing blockersAssist with onboarding and ramping new team members by reinforcing training plans and supporting skill developmentPromote a high-accountability, high-support team culture that aligns with Valon’s standards and valuesProcess Discipline & Documentation SupportPartner with the Manager to keep SOPs and training materials accurate and current by providing frontline feedback and suggested updatesIdentify recurring workflow issues and propose process improvements to drive better speed, accuracy, and consistencyHelp maintain consistent tracking and documentation standards across all active transfer batchesOther duties as assigned by managementMinimum Qualifications1–2+ years of people leadership experience (team lead, supervisor, or equivalent)2–4+ years of mortgage servicing experience, with exposure to servicing transfer onboarding/offboarding preferredHigh School Diploma or equivalent requiredStrong understanding of mortgage servicing concepts and the operational requirements of loan boarding and transfer processesStrong written and verbal communication skillsProven ability to manage competing priorities and execute reliably against deadlinesHighly organized with strong attention to detail and comfort working in process-driven environmentsIdeal BackgroundPrior experience in servicing transfers (boarding and/or transfer operations), especially in a team lead or supervisory capacityCollege degree preferredExperience using checklists, QA routines, and reporting to manage operational work and ensure complianceExperience training and coaching individuals or groups in operational rolesComfort working cross-functionally to resolve issues quickly and drive outcomesDemonstrated ability to identify process gaps and help implement improvements with strong follow-throughBenefitsCompensation: competitive salary and 401 (k) planHealth & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefitsFood & meals: in-office snacks and drinks, and Bagel FridaysCommuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedbackGenerous time off: 17 days paid time off, sick days, and 11 company holidaysBaby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
