Customer Service Representative and Sales Representative (Spanish) at McQuadeTheFuture-CLTB | Torre
Customer Service Representative and Sales Representative (Spanish)
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Customer Service Representative and Sales Representative (Spanish)

McQuadeTheFuture-CLTB
Emma
Emma
You'll empower the Latino community through personalized support and consultative sales, driving growth.
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Full-time

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Remote (for United States residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Customer Service and Sales Representative (Spanish-Speaking) – Remote (U.S.)We are seeking a Spanish-speaking Customer Service and Sales Representative to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth.The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.Work ArrangementRemote (within the United States)Hybrid option available based on location and team needsResponsibilitiesManage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.Provide personalized customer support and consultative sales assistance, identifying customer needs and recommending appropriate products or services.Support customer retention efforts while identifying opportunities to assist with sales and account growth.Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.Meet established service quality standards and contribute to individual and team performance goals.RequirementsBachelor’s degree or equivalent work experience.Legal authorization to work in the United States.Must reside within the United States.Fluency in Spanish is required; English proficiency is a plus but not mandatory.1–2 years of experience in customer service, sales, support, or customer success roles.Strong verbal and written communication skills.Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.Results-oriented mindset with an interest in sales support and growth opportunities.Strong time management, organization, and prioritization skills.Familiarity with CRM systems is preferred.Willingness to receive training and continuously develop professionally.What We OfferFlexible work arrangement.Comprehensive training and ongoing professional development.Growth opportunities within a rapidly expanding organization.Collaborative, professional, and results-driven work environment.Important NoteThis position is open only to candidates who reside in and are legally authorized to work in the United States.
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