As a Senior Business Process Analyst, you will work closely with Product, Operations, and IT teams to analyze, redesign, and optimize business processes across telecom connectivity services, with a key focus on SD-WAN solutions. You will leverage data-driven insights to improve efficiency, identify process gaps, and enhance customer and operational outcomes.Key ResponsibilitiesAnalyze, challenge, and document business requirements using industry-standard BA methodologiesDesign and document low-level business processes across L2C (Lead-to-Cash) and T2R (Trouble-to-Resolve) journeysDrive process improvements across SD-WAN, MPLS, Ethernet, Mobile Services, Fibre Broadband, IP TelephonyIdentify process gaps, root causes, and optimization opportunities using quantitative analysisCollaborate with OSS/BSS and Service Assurance teams to translate process requirements into system solutionsSupport testing, validation, and defect management activitiesDevelop process documentation, impact assessments, and requirement catalogs for stakeholdersRequired Skills & Experience10+ years of overall experience with 8+ years in Business/Process AnalysisStrong Telecom Domain Expertise in: SD-WAN, MPLS, Ethernet, Mobile Networks, Fibre Broadband, IP TelephonyDeep understanding of: Lead-to-Cash (L2C), Trouble-to-Resolve (T2R), OSS/BSS Ecosystems, Service Assurance ProcessesStrong business analysis, process mapping, and documentation skillsExperience gathering, analyzing, and documenting business requirementsFamiliarity with software testing concepts and defect management processesAbility to use data effectively for business decision-making and process improvementGood to HaveKnowledge of BPMN and eTOM Process FrameworksExperience with Agile Delivery MethodologiesHands-on experience with: Jira, Confluence, Requirements Management Tools📍 Location: Bangalore / Gurgaon🏠 Work Mode: Remote (1-2 days/month client office visit required)📩 Interested candidates can share their updated CV via DM or email.📧 Email: Careers@Onmogsoftsol.com📌 Email Subject: SS080926 - Business Process Analyst – SD-WAN💬 Comment "Interested" or share this opportunity within your network.
6 days ago