IT Support / Helpdesk Specialist

DevUps

Posted by

(40)

Emma

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Full-time

Legal agreement: Contractor

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Depends on the location of the candidate

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Remote (anywhere)

Posted 19 days ago

Role Overview: - We are seeking an IT Support Specialist to provide technical assistance to internal teams and clients, resolving hardware, software, and connectivity issues. Key Responsibilities: - Provide first- and second-line technical support to end users. - Troubleshoot hardware, software, and network issues. - Manage user accounts, permissions, and device provisioning. - Document recurring issues and maintain knowledge base articles. - Escalate complex issues to appropriate technical teams. Requirements: - 2+ years of experience in IT support or helpdesk roles. - Strong knowledge of Windows/macOS environments. - Familiarity with ticketing systems and remote support tools. - Good troubleshooting and customer service skills. Technical Stack / Tools: - Windows. - macOS. - Ticketing systems (Zendesk, Freshservice, Jira Service Desk). - Remote support tools (TeamViewer, AnyDesk). - Basic networking (DNS, VPN, DHCP).

Proficient

DHCP

Technical support

Ticketing systems

Troubleshooting

User accounts

Virtual private network

Windows

macOS

2+ years of experience required

Help desk support

IT support

Discover your cultural fit with the team

Jobs posted: 33

Candidate review speed: ~2 days

Signalers: 1.9K

User since: Apr 2026

Feedback summarized by AI: Applicants who didn't reach the late stages reported a positive, fast process. While many praised the recruiter's kindness, opinions are divided on maturity. Others noted a lack of flexibility, with some calling the interaction unsatisfactory.

About DevUps:

DevUps es una empresa que se especializa en el arriendo de talento tech en Latinoamérica. Conectamos desarrolladores con empresas que buscan escalar rápidamente sin preocuparse por contratos, pagos o gestiones administrativas. Nosotros nos encargamos de todo.

mission:

Nuestra misión es conectar talento tecnológico de LATAM con oportunidades laborales significativas, facilitando un modelo de colaboración simple, transparente y sin fricciones para las empresas.

Reputation:

(40)

Jobs posted: 34

Candidate review speed: ~2 days

Signalers: 2.2K

devups.io/

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IT Support / Helpdesk Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Emmanuel Salgado

Emmanuel Salgado

About DevUps:

mission:

devups.io/

Admin access needed