Job Description:
The CX and Branding at Singular is responsible for shaping and enhancing the customer experience and brand identity, ensuring alignment with our mission of driving sustainable growth through innovative solutions. This role leads the development and execution of strategies that foster client engagement and loyalty, leveraging insights to optimize service delivery and brand perception. By championing a client-centric approach, the Head of CX and Branding plays a crucial role in maximizing ROI for our clients and reinforcing Singular's position as a leader in the market. The role of Head of CX and Branding (AI-Native) is responsible for leading the design and evolution of premium, intelligent experiences across client products.
This role goes beyond traditional UX/UI. It focuses on designing AI-powered experiences, defining scalable design systems, and ensuring that every interaction drives measurable business outcomes such as adoption, retention, and growth.
The role acts as a strategic partner to clients, guiding transformation decisions across experience, product, and perception — while maintaining a high standard of design quality and consistency across all deliverables.
Job Responsibilities:
- Design and lead AI-native experiences (copilots, agents, workflows) that enhance user decision-making and efficiency.
- Define how AI is experienced by users: trust, clarity, control, and usability.
- Lead the creation and evolution of UX/UI and brand systems across apps, dashboards, and platforms.
- Translate CX and branding initiatives into measurable business outcomes (adoption, retention, revenue impact).
- Act as a strategic advisor to clients, guiding experience and transformation decisions.
- Build and maintain scalable design systems and reusable frameworks (UX patterns, templates, design guidelines).
- Conduct experience audits and identify opportunities to improve usability, perception, and engagement.
- Align Design, Product, AI, and Delivery teams to ensure consistent and high-quality experiences.
- Integrate client feedback into continuous experience improvements.
- Ensure all client-facing outputs (interfaces, decks, reports) reflect a premium and consistent brand experience.
Required Studies:
- Bachelor’s degree in Design, UX/UI, Product Design, Graphic Design, or related field.
- Master’s degree or specialization in Design, Innovation, or Business Strategy (nice to have).
- Additional training or certifications in:
- UX/UI Design.
- Product Design.
- Service Design.
- AI or Digital Product Innovation (preferred).
- English Level: Advanced.
- Experience: +5 years in UX/UI, Branding, or Product Design.
