About UsVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.Come Join Our Team!As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!Job SummaryThe Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issuesEssential Functions and TasksConducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards)Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clientsFacilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.)Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as neededPrepares and/or reviews reports and ad-hocs for internal and external purposesAnalyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concernsMakes recommendations following appropriate channels for process improvement based on data reviewWhen Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreementManages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization.Assists with new client implementationResponsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicableCompliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherencePerforms special projects and other duties as assignedEducation and Experience RequirementsHigh School Diploma or GEDBachelor’s Degree in business, healthcare management, or related field preferredAt least three to five years (3-5) in healthcare, revenue cycle management, or related fieldKnowledge, Skills, and AbilitiesBasic familiarity with medical billing and terminologyAbility to read, understand, and apply state/federal laws, regulations, and policiesAbility to communicate with diverse personalities in a tactful, mature, and professional mannerAbility to remain flexible and work within a collaborative and fast paced environmentAbility to deliver high quality service excellence with high attention to detailUnderstand and comply with company policies and proceduresProven strong leadership/management skills to manage, motivate, and set expectations with team membersStrong presentation development and delivery skillsStrong knowledge in RCM, accounting, and/or financeStrong customer service and customer facing skillsStrong judgment skills and problem-solving skillsStrong oral, written, and interpersonal communication skillsStrong time management, organizational, and decision-making skillsStrong knowledge of Outlook and RCM software or equivalent workflow management softwareCompensationBase Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.This position is also eligible for a discretionary incentive bonus in accordance with company policies.Ventra HealthEqual Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.
