Payments Reconciliation & Investigations Analyst at ROLLER Software | Torre
Payments Reconciliation & Investigations Analyst
ROLLER Software
ROLLER Software

Payments Reconciliation & Investigations Analyst

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted about 2 years ago

Responsibilities & more

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks. We are on the hunt for a highly organized and collaborative operational expert to join us as our new Payments Reconciliation & Investigations Analyst! You’ll be responsible for managing our risk & compliance performance, reviewing our funding & transaction integrity, supporting clients & escalations and providing key input into overall payments strategy. Responsibilities: - Manage risk & compliance performance inline with established policies and procedures including underwriting, negative balances, chargebacks/fraud and PCI security - Review daily funding processes for clients & correct anomalies - Communicate with clients and manage escalations around funding and transaction exceptions - Monitor interchange, fees and transaction integrity, working alongside product development teams to reduce costs and ensure ongoing compliance - Develop & maintain a level of expertise regarding ROLLER’s operations process as well as technical & software capabilities - Coordinate with internal support, implementation, customer success, account management and sales teams to ensure client escalations are resolved - Develop and deliver all processes and documentation relating to Payments training - Provide key input into overall payments strategy, raising key improvements and investment required to improve ROLLER payment operations and efficiency - Assist with projects associated with payment networks and processors including new and updated integrations, new features, and new partnerships.
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