Customer Service Coordinator (Remote Position) at Honey Bar Media, Inc. | Torre
Customer Service Coordinator (Remote Position)
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Honey Bar Media, Inc.

Customer Service Coordinator (Remote Position)

Honey Bar Media, Inc.
Posted by
Juan camilo Martinez Benavides
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Full-time

Legal agreement: Employment

Compensation
USD24.9K - 31.2K/year
Non-negotiable
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Hybrid (United States)
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Visa sponsorship: No
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Posted almost 6 years ago

Requirements and responsibilities

• Capture Customer Service Team KPI data daily • Help the Customer Service Manager and Specialists • Manage the access and removal of Facebook Group membership daily • Help monitor and optimize the quality control of customer service tickets • Help with email replies and live chat messages in Helpscout • Help with replies on social media, ads, and direct messages in AgoraPulse • Help optimize and maintain our self-service help center with up-to-date answers to commonly asked questions • Help develop and implement customer service guidelines and policies • Help create solutions and new ideas for issues and broken processes based on customer feedback • Stay up-to-date with changes in our processes, sales funnels, marketing copy, and other company news to anticipate problems and keep support on brand • Track relevant metrics related to quality control, customer satisfaction, refunds, failed payments, and more • Report any change in community sentiment, content suggestions, or customer feedback to the proper team member • Help process refund requests, updates to member accounts, and payment failures when the Customer Service Team encounters them • Conduct routine audits to ensure that only paying students have access to our programs and paid Facebook Groups
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