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Posted 5 months ago
Requirements and responsibilities
Role OverviewWe are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.Key ResponsibilitiesAct as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolutionCollaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.Write and modify basic Terraform scripts to support infrastructure automation.Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.Provide technical guidance and mentorship to L1 support engineers.Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.Technical ExpertiseAzure Cloud ServicesCompute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container RegistriesNetworking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private EndpointsStorage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DBApplication Services: App Services, Service Bus, Logic Apps, Function AppsIdentity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web TestsAdvanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshootingInfrastructure AutomationWorking knowledge in Terraform for infrastructure provisioning and automationFamiliarity with Azure DevOps and infrastructure pipelinesMonitoring & ObservabilityStrong experience with Azure Monitor and alert tuningProactive troubleshooting and performance optimizationSecurity & ComplianceMonitor and manage application secret expirationsApply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)VM & OS ManagementManage VM performance (CPU, memory, file system)Troubleshoot network connectivity issuesImplement and schedule OS patching using cloud-native toolsConfigure OS settings (DHCP, DNS, RDP)Manage backup and recovery using Azure-native toolsVendor CoordinationLiaise with vendors for escalations and support to resolve critical issuesQualificationsEducation: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering roleCertifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect ExpertSkills: Deep understanding of cloud infrastructure, automation, observability, and security best practicesExcellent verbal and written communication skillsSalary Range₹0 - ₹0 a yearAI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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