Responsibilities:
- Administer and maintain studio tech tools and services, including repositories, build systems, Google Workspace, backups, and antivirus platforms.
- Deploy and configure servers, networks, VPNs, and storage systems to ensure availability and performance.
- Support and maintain Active Directory, DNS, DHCP, GPOs, and network shares.
- Troubleshoot and resolve issues in systems, networks, software, and hardware.
- Implement and maintain backup strategies and basic disaster recovery procedures.
- Monitor the lifecycle and health of IT equipment and software, planning timely updates or replacements.
- Manage and prioritize IT support tickets, providing efficient solutions to users.
- Maintain clear documentation of incidents, solutions, and updates.
- Collaborate with other departments on technical projects and improvements.
- Stay informed on IT trends and suggest process or tool optimizations.
Requirements:
- 2–5 years of experience in IT support, infrastructure, or systems administration.
- Strong knowledge of server administration (Linux & Windows) and network fundamentals.
- Hands-on experience with VPN configuration, cloud and on-premise environments, and basic scripting.
- Experience managing Active Directory, DNS, DHCP, and file shares.
- Familiarity with Google Workspace and Office 365 administration.
- Strong problem-solving, communication, and customer service skills.
- Experience working in technology environments (video games or software development is a plus).
- Ability to work independently and manage multiple priorities effectively.
- Intermediate English proficiency (B1 or higher) for documentation and collaboration.
