Senior Customer Success Manager (East Coast) at Chainguard | Torre
Senior Customer Success Manager (East Coast)
Report
Chainguard

Senior Customer Success Manager (East Coast)

Chainguard
star_border star_border star_border star_border star_border
star star star star star
(1) info
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Base compensation
USD130k - 160k/year

+ Health insurance

location_on
Hybrid (East Coast)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted over 2 years ago

Requirements and responsibilities

- Chainguard is on a mission to secure the software supply chain by default - Founded by industry's leading experts on open source software, security, and cloud native development - Backed by Sequoia, Amplify Partners, the Chainsmokers, and more - Product portfolio includes Chainguard Images and Chainguard Services - Customers range from Fortune 500 companies to startups and SMBs As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for customers. You will lead customer engagements across onboarding, deployment, and adoption, working closely with internal teams to ensure successful onboarding and support. This role requires strong collaboration skills, technical knowledge, and the ability to advocate for customer needs within the organization. If you have 8+ years of enterprise customer-facing experience, relevant domain knowledge, and an entrepreneurial mindset, we encourage you to apply. Chainguard offers a competitive base salary, equity/stock options, unlimited PTO, remote work opportunities, and 100% health/dental/vision insurance coverage for you and your family. Responsibilities: - Lead the technical onboarding process for new customers - Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams - Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues - Develop hands-on technical knowledge of Chainguard and become a subject matter expert for customers - Collaborate with customers and our Edu team to ensure customers are educated on product features and best practices - Develop relationships with multiple levels of customer stakeholders from technicians to CISOs
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.