Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center at Volksbank eG Hildesheim-Lehrte-Pattensen | Torre
Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center
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Volksbank eG Hildesheim-Lehrte-Pattensen

Customer Service & Back Office Associate (W/M/D) – Customer Dialog Center

Volksbank eG Hildesheim-Lehrte-Pattensen
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You'll empower customers with essential banking support, ensuring seamless service and trust.
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Full-time

Legal agreement: Employment

Compensation
EUR39k - 47k/year
~USD45.9k - 55.4k/year
Negotiable
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Kennedydamm 10, Hildesheim, Germany
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Posted 25 days ago

Requirements and responsibilities

Ideal Candidate Profile: Must-Haves: - Completed commercial apprenticeship (e.g., Kaufmann/Kauffrau). - German language fluency at C2 level. - Customer service experience via phone/e-mail/chat (0–1 years sufficient). - Willingness to work shifts Monday–Thursday 08:00–18:00, Friday 08:00–16:00 including a minimum of 2 afternoons. - Strong listening skills, polite and service-oriented attitude. - Resilience and composure under pressure. Nice-to-Haves: - Knowledge of retail banking products (e.g., giro accounts, cards, loans). - Previous call-center or bank branch experience. - Familiarity with cooperative banking culture and systems. Dealbreakers / Red Flags: - Insufficient German proficiency. - Preference for full-remote or full-time only. - Inability to work defined shift windows. - Poor communication manners or lack of customer focus. Personality Traits: - Open. - Articulate. - Courteous. - Proactive. - Team-oriented. - Dependable.
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