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Posted 4 months ago
Requirements and responsibilities
About AppenAppen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.OverviewWe are seeking a results-driven and detail-oriented professional to take responsibility for the training and quality assurance functions of our project team. The successful candidate will be accountable for the design, implementation, and continuous improvement of training programs and quality management systems, ensuring the team achieves sustainable performance excellence.Key ResponsibilitiesTrainingDevelop and implement structured training plans in alignment with customer-provided materials.Design and prepare training courseware, tools, and resources to ensure effective delivery.Facilitate training programs that drive stable performance and enhanced service quality.Establish and maintain comprehensive training documentation and adopt appropriate methodologies tailored to content and objectives.Contribute to the development and management of an internal trainer team.Quality AssuranceFormulate and oversee quality management approaches to address and mitigate project-related quality concerns.Collect, analyze, and report on quality performance data, providing actionable insights to support informed decision-making.Conduct issue analysis, implement corrective actions, and drive continuous improvement initiatives to reduce recurring quality issues.Support the development and management of an internal quality assurance team.QualificationsProven expertise in at least one specialization area, either Training or Quality Assurance.Advanced analytical skills with strong proficiency in Microsoft Office applications, particularly Excel.Excellent command of the English language, with fluency in reading, listening, and speaking.Ability to work independently while exercising sound judgment and accountability.Strong logical reasoning, keen attention to detail, and a proactive, results-driven work ethic.Willing to work on shifting schedules.Willing to be assigned in Imus or Bacoor City, Cavite.ClosingAppen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry's most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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