Warranty Submission Specialist at Dynamo Software | Torre
Warranty Submission Specialist
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Dynamo Software

Warranty Submission Specialist

Dynamo Software
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Emma
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You'll maximize dealership profitability and elevate customer experience through expert compliance and data analysis.
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Full-time

Legal agreement: Employment

Compensation
USD45K - 52K/year
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Remote (anywhere)
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Posted about 2 months ago

Requirements and responsibilities

About DynatronDynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics, pricing, and workflow tools empower service leaders to boost profitability, streamline operations, and elevate the customer experience. Backed by strong customer success, market demand, and a culture of innovation, we’re scaling quickly. And we’re just getting started.The OpportunityWe’re looking for a detail-oriented, process-driven Warranty Processing Specialist to join our high-impact FileSmart team. In this remote role, you’ll work directly with dealership service departments to help them maximize reimbursement opportunities by preparing and submitting precise, compliant labor rate and parts rate increase requests to automotive manufacturers.You’ll serve as a trusted partner to our clients, an expert in documentation and compliance who ensures every submission meets strict manufacturer and legal requirements. If you thrive in a fast-paced environment, love working with data and documents, and bring a sharp eye for detail, this is your chance to make a measurable impact on dealership profitability while growing your career with a company that values results, urgency, and a positive attitude.What You’ll DoFiling Preparation & SubmissionReview customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirementsCalculate average labor rates and parts markups using qualifying ROs and preset guidelinesPrepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required formsSubmit warranty labor rate and parts rate increase requests within specified timelinesCompliance & CommunicationEnsure full compliance with all manufacturer rules, guidelines, and filing deadlinesRespond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarificationsMaintain organized records and communicate filing updates to dealership management when necessaryIndustry Awareness & Continuous ImprovementStay current with evolving manufacturer policies, warranty reimbursement rules, and state lawsIdentify patterns and insights that help improve accuracy and approval ratesParticipate in special projects and contribute to internal process improvements as neededWhat You Bring1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)Proficiency in Microsoft Excel and document preparation toolsUnderstanding of manufacturer warranty policies and ability to follow detailed guidelinesStrong organizational and time management skills with a focus on accuracy and timelinessExcellent written and verbal communication skillsAnalytical mindset with the ability to recognize patterns and solve problems independentlyAbility to work remotely with minimal supervision and manage multiple submissions in a fast-paced environmentWhy DynatronHigh-impact, client-facing role in a fast-growing automotive SaaS companyRemote-first culture that values flexibility, accountability, and resultsValues-driven team focused on continuous improvement, collaboration, and a positive work environmentOpportunity to support dealership profitability and success through expert documentation and complianceCompensationBase Salary: $45,000-$52,000Bonus: Performance-based bonus potentialBenefits SummaryComprehensive health, vision, and dental insuranceEmployer-paid short- and long-term disability and life insurance401(K) with competitive company match11 paid holidaysBranded welcome swag and home office setup support for remote employeesCulture grounded in our 5 Core Values:Success Driven - We strive for excellence with grit and continuous improvementDelivering Results - We don’t confuse effort with impactSense of Urgency - We act decisively and prioritize what mattersAccountability - We take ownership of our work and its outcomesPositive Attitude - We bring energy and optimism to every interactionReady to support dealership success through expert warranty documentation? Join Dynatron and help shape the future of automotive service.
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