Student Services Representative at Procesos Bilingues | Torre
Student Services Representative
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Procesos Bilingues

Student Services Representative

Procesos Bilingues
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Procesos Bilingües
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Emma
Emma
You will empower student success by guiding their educational journey from inquiry to graduation.
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Full-time

Legal agreement: Contractor

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Candidate

Compensation
USD800 - 1K/month
Negotiable
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Remote (for Colombia residents)
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Posted 18 days ago

Requirements and responsibilities

The Student Services Representative provides administrative and communication support to both current and prospective students. This role serves as the primary point of contact for student inquiries via email, phone, and messaging platforms such as WhatsApp. The position supports the admissions and enrollment process, student record management, and graduation coordination, ensuring students receive timely and accurate information throughout their educational journey. The ideal candidate is organized, responsive, and able to manage multiple communication channels while maintaining a professional and supportive approach. Key Responsibilities: Respond to student inquiries via email, phone, and messaging platforms in a timely and professional manner. Provide information regarding programs, schedules, policies, and procedures. Assist prospective students with the admissions and enrollment process. Help track application progress and ensure student documentation is complete. Maintain and update student records in CRM and internal systems. Document student communications and coordinate with internal departments when needed. Support administrative processes related to program completion and graduation requirements. Qualifications: Previous experience in customer service, student services, admissions, or administrative support preferred. Fluent in English and Spanish with excellent written and verbal communication skills. Ability to manage multiple communication channels simultaneously. Experience using Google Workspace (Gmail, Docs, Sheets, Drive, Calendar). Strong organizational, multitasking, and time management skills. Comfortable working remotely and independently. Compensation: $800 – $1,000 USD per month, depending on experience. Payment in USD. Opportunity for compensation adjustments based on performance and tenure.
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