Customer Success Manager With Startup Experience! at Podcast Pros | Torre
Customer Success Manager With Startup Experience!
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Podcast Pros

Customer Success Manager With Startup Experience!

Podcast Pros
Posted by
Sebastián Gallo
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(2.4K) info
Emma
Emma
You'll drive client success and growth by building lasting relationships in a dynamic startup.
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Full-time

Legal agreement: Contractor

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Compensation
USD1.5k - 1.7k/month
Negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
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Posted 10 days ago

Requirements and responsibilities

We are seeking a dedicated and proactive Customer Success Manager - WITH Startup environment experience - join our team. This role is crucial in ensuring that our clients receive outstanding service and support throughout their journey with us. The ideal candidate will be a master at building relationships, managing client expectations, and driving client satisfaction. 💭 Imagine working in a cutting-edge environment helping B2B service providers across a wide range of industries build relationships and revenue through podcasting. 💭 Imagine receiving a unique learning opportunity to learn how thought leaders and industry experts are using podcasts to grow their business. 💭 Imagine being part of a unique mission-driven company culture focused on 360° personal & business growth to empower you to live your dream life. All our employees are coached to grow & will be supported to build their own business over time. Functions: Client Relationship Management: - Serve as the primary point of contact for assigned clients. - Build and maintain strong, long-lasting client relationships. - Conduct regular check-ins and business reviews with clients. - Proactively address client concerns and resolve issues quickly. - Anticipate client needs and provide solutions before problems arise. - Ensure clients achieve their desired outcomes using our services. Onboarding and Orientation: - Lead comprehensive client onboarding programs. - Conduct one-on-one sessions with new clients. - Gather podcast assets and initial requirements. - Coordinate between clients and production/support teams. - Set clear expectations and establish success metrics. - Train clients on our processes, tools, and platforms. - Create and maintain onboarding documentation. HubSpot CRM Management: - Maintain accurate client records in HubSpot CRM. - Track all client interactions and communications. - Monitor client health scores and engagement metrics. - Create and manage workflows for client touchpoints. - Generate reports on client satisfaction and retention. - Utilize HubSpot for task management and follow-ups. Cross-Functional Collaboration: - Interface between clients and production team. - Coordinate with LinkedIn Specialists and Graphic Designers. - Work closely with Production Manager on client requirements. - Collaborate with sales team on renewals and upsells. - Partner with leadership on strategic client initiatives. Support Materials and Training: - Create client-facing documentation and resources. - Develop training materials for common client questions. - Build knowledge base articles and FAQ documents. - Produce video tutorials and guides. - Maintain and update support materials regularly. Client Success Metrics: - Monitor and report on key customer success KPIs. - Track client usage, engagement, and satisfaction. - Identify opportunities for account expansion. - Drive client renewals and reduce churn. - Advocate for clients internally to improve product/service offerings. Requirements: - HubSpot CRM: Demonstrated hands-on experience (required). - Experience: 3-5 years of experience in customer success, account management, or client services. - Onboarding Programs Experience: Lead comprehensive onboarding and training. - Cross-Functional Collaboration: Production teams, designers, sales. - Strong English: Written and verbal (client-facing C-suite-adjacent). - Independent remote work capability. - Startup environment experience. - Service company background: B2B service provider mindset. Bonus Points: - B2B SaaS or professional services industry. - Podcast production or content marketing knowledge. - LinkedIn Sales Navigator. - Project management tools: Monday.com and others. - HubSpot certifications: Service Hub, Marketing Hub, Sales Hub. - Knowledge base or FAQ documentation creation experience. - Video tutorial production.
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