About JSSIFounded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation, including Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions.About the roleJSSI is seeking a well-qualified Engine Technical Advisor to be based in the US Midwest Region. The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance.Essential Duties and ResponsibilitiesSet up preliminary scheduled inspections or major unscheduled events.Support a customer in AOG events.Develops and maintains client relationships through periodic contact.Grow and maintain relationships with regional service facilities, mobile repair teams, etc.Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management.Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately by:Handling the event from start to finish with assistance, when necessary, as primary liaison support between relevant maintenance facilities, parts sourcing vendors, and the customer.Turning event over to the Product Line Specialist.Must have a thorough understanding of the current contract, policies and procedures.Perform other responsibilities as assigned by Technical Services Management.Desired CredentialsUnrestricted work and residency authorization in the United States is REQUIRED.Airframe and Powerplant ratings (or its equivalent) REQUIRED.Bachelor’s degree in aviation Field preferred.10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred.Fluency in reading, writing and effective communication.Excellent Microsoft Excel, Word, and PowerPoint skills.Strong interpersonal skills.Ability to read and write articulately and analytically.Clear understanding of relevant technical skills.Ability to multi-task and work well under pressure.Well organized.Have or be able to obtain passport and perform international travel.Compensation & BenefitsAnnual base pay generally ranges from $90,000 to $105,000; final offer determined by factors including market location, job-specific knowledge, skills, education, and experience.May include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation.For full-time employees based in the USA, Canada, or the Philippines: robust benefits including insurance offerings (medical, dental, vision) and retirement savings programs, starting day one of employment.
