Customer Service Representative – Technical Support at Thrive & Co. | Torre
Customer Service Representative – Technical Support
Report
T

Customer Service Representative – Technical Support

Thrive & Co.
Emma
Emma
You will empower users and shape product evolution by resolving technical challenges and providing feedback.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
location_on
Remote (anywhere)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Diana Montoya
 about 1 month ago

Requirements and responsibilities

Position: Customer Service Representative – Technical Support (Remote)Are you passionate about helping others? Do you have a knack for solving technical issues? We’re looking for a dedicated and empathetic Technical Support Representative to join our remote team!Key Responsibilities:Troubleshooting: Diagnose and resolve technical issues related to software, hardware, account access, and more through phone, email, and live chat.Customer Guidance: Provide clear, jargon-free, step-by-step solutions to customers in need.Documentation: Maintain accurate records of customer interactions and resolutions within our ticketing system.Escalation: Escalate complex issues to Tier 2 support or engineering when necessary.Knowledge Base Management: Contribute to internal training materials and FAQs.Feedback Loop: Report bugs, trends, and feature requests to our product development team.Qualifications & Skills:Required:College diploma or equivalent.1–3 years of experience in customer service or technical support.Strong technical aptitude with the ability to quickly learn new software and systems.Excellent communication skills; ability to simplify complex technical info.High empathy, patience, and a genuine desire to assist customers.Strong problem-solving skills and attention to detail.Preferred:Degree in IT, Computer Science, or a related field.Previous experience with CRM/Helpdesk systems.Basic understanding of networking, APIs, HTML/CSS, MacOS/Windows environments.Technical certifications (e.g., CompTIA A+, ITIL) a plus!Interested? Send your CV or portfolio to: hr@thrive-offshore.com
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.