Principal DutyThe Field Service Technician is critical role within the TGW Lifetime Services (LTS) team, providing services to our existing customer base to install, repair and service material handling equipment, including conveyors, shuttles, cranes, AS/RS and other material handling equipment, ensuring maximum availability of equipment and customer satisfaction. When not actively providing field support, the Field Service Technician will be training, preparing field activity reports, helping provide Hotline Customer Service for problem resolution, and assisting with continuous improvement initiatives.DUTIES AND RESPONSIBILITIESWhile onsite, review the overall conditions of the customer’s equipment, spare parts inventory, Preventive Maintenance and servicing procedure, training requirements and best practices the customer has developed. Include observations on competency of operating personnel and include recommendations for additional support services in service reports.Submit to the TGW Lifetime Services (LTS) a detailed service report detailing the initial problem, root causes and corrective action undertaken. Escalate through the company chain of command any issues that are restricting your ability to maximize our equipment up time.Participate in the Hotline customer support process for troubleshooting, diagnosis and correction of equipment issues, through phone, VPN or site visit as needed. Be available after normal work hours in the event of an emergency.Conduct the company’s service business in a financially conscientious manner.Train customers and colleagues both formally and informally. Present training material while getting feedback on participant understanding and their ability to implement the basic concepts presented in the class. Offer assistance to any individual that is working on the TGW equipment and address any product related question that they ask you.Be prepared at all times to travel to the customer site as required when this is the best approach to resolving the problem. Keep LTS Account Management aware of all travel arrangements and call in before leaving a customer site.RequirementsBachelor or Technical degree in Electrical, Electronic or Controls Engineering or equivalent experience3-5 years of electro mechanical troubleshooting and repair experience with material handing conveyor and AS/RS experienceFamiliar with PLC programming (Allen Bradley, Siemens, Rockwell, Beckhoff)Troubleshooting experienceExceptional communication skills, with the ability to give customers confidence in the work being performedKnowledge of Microsoft Excel, Word, and OutlookAbility to learn and implement new skills with our equipment and the industryTravel required from 60-80% with limited noticePhysical RequirementsAbility to stand and walk around industrial and/or warehouse environment for prolonged periods of time.Ability to lift up to 50 pounds at a time.Ability to operate computers, tablets, phones, and other electronic devices.Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocolsAbility to move and use muscles for extended periods of time without fatigue.Ability to climb ladders, bend, or crawl into awkward spaces.Ability to communicate regularly with others verbally and in writing.Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Other RequirementsThis position requires work at TGW customer sites. TGW’s customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.Equal Opportunity EmployerTGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
