Operations Team Lead II at Alma

Alma is a mental health care company that simplifies access to high-quality, affordable care. It has a network of over 11,000 therapists across all 50 states. Alma has raised $220.5M in funding from various partners and was named one of Inc’s Best Workplaces in 2022. Alma is looking for a mission-driven Operations Team Lead II who is passionate about making mental health more affordable. The role involves working with both providers and their clients to ensure a seamless and positive experience with Alma’s Insurance Program. The candidate will also manage day-to-day operations, streamline workflows, improve experiences, and identify operational risks. Responsibilities: - Serve as a functional expert in your subject area, handling day to day escalations from internal and external teams - Manage between 6 to 10 direct reports, prioritizing productivity to hit team SLAs while also supporting team Associates’ professional development - Maintain productive self-work habits amidst changing workflows and processes, and champion change management for the rest of the team - Collaborate cross-functionally with our Customer Experience, Insurance Operations, and Product teams to deliver an exceptional experience to providers and clients - Work closely with the team analyst and operations manager to ensure processes are feasible and efficiently executed by team Associates

Operations Team Lead II

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Alma:

mission:

www.tryalma.com/

Admin access needed

Payment confirmed

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