The role of acccount manager bridges Hesel Media and clients, managing projects and resolving issues for outstanding results. This role employs a coaching approach, directing clients from misguided requests to optimal solutions. Hesel Media prioritizes client success and seeks account managers - client success coaches who diplomatically address gaps, fostering positive relationships while aiming for achievement.
Requirements:
✅ Positive attitude with a client-focused approach, seeing challenges as opportunities.
✅ Exceptional communication skills in English, both verbal and written.
✅ Strong coaching abilities, including setting and managing client expectations.
✅ Excellent time-management and organizational skills, with meticulous attention to detail.
✅ Basic knowledge of digital advertising fundamentals, with an interest in continuous learning.
✅ Proven project management skills, emphasizing quality control and meeting deadlines.
✅ Comfortable with remote work, demonstrating self-motivation and ability to work independently.
✅ Minimum 2 years of customer service and coaching experience.
✅ Familiarity with remote working tools such as Asana, Slack, and Zoom preferred.
✅ Ability to analyze data to diagnose client issues and offer accurate solutions.
✅ Eager to engage in ongoing training and self-improvement.
✅ Team player who can collaborate effectively and delegate tasks when necessary.
✅ Strong problem-solving skills with a proactive approach to challenges.
✅ Performance-driven mindset, motivated by performance-based commission and bonuses.
Nice to have:
💥 Experience in lead generation and direct response marketing is a plus.
Responsibilities:
🔸 Manage a portfolio of clients, serving as the primary point of contact through various communication channels including email, calls, text, and video calls.
🔸 Cultivate and maintain strong client relationships by demonstrating mutual respect, high-quality service, and effective coaching.
🔸 Utilize company core values to guide independent decisions regarding client accounts, ensuring alignment with client goals.
🔸 Continuously innovate and propose new methods to enhance client experience, results, and retention rates.
🔸 Oversee the complete client lifecycle, including launch calls, regular check-ins, billing, and offboarding calls.
Identify opportunities for upselling relevant products to clients, maximizing value for both parties.
🔸 Collect valuable client feedback and convey it to the team for continuous improvement.
🔸 Collaborate with internal teams to ensure client strategies are aligned with company objectives and marketing initiatives.
